From the moment you start your free trial to your first day as a Nutshell customer (and beyond!), Nutshell’s Support squad will be there to show you the ropes, ensure that your team is getting the most out of our product, and put out any fires along the way.
Live customer support when you need it
Connect with Nutshell’s Ann Arbor-based support team via live chat to get help from a real human being, or shoot us an email—we’ll get back to you quickly so you can get back to selling.
Direct, to the point and helpful, plus friendly and a REAL person 🙂
Molly B Frizz Studio, LLC
Free for everyone
We don’t think technical support should be an expensive add-on, or available only in our top-tier packages. Free live support is included in every Nutshell package for the lifetime of your subscription.
Your team rocks! The service is one of the reasons we went with Nutshell over Salesforce.
Zac T. Roth Lighting
See Nutshell in action!
Try Nutshell free for 14 days or let us show you around before you dive in.
White glove data imports
Coming over from spreadsheets or another CRM? Leave the heavy lifting to us. We’ll gladly transfer your contacts and leads to your new Nutshell account, so your team can start using Nutshell within days, not weeks.
All the answers you need
When our Support experts aren’t assisting customers, they’re hard at work creating articles and videos for our Help Center, where you can find quick answers to common problems and simple guides on how to use Nutshell from top to bottom. Come on by!
World-class support
Free email support
Free live chat support
Monday-Friday from 7:30 am to 10:30 pm Eastern (excluding holidays)
Free scheduled phone support
Free onboarding data importing assistance
We will import your data for you, absolutely free, when you get started with Nutshell.
Free ongoing data importing assistance
Enterprise plan customers can request for Nutshell to import additional data – even after the onboarding process.
Self-service knowledge base
Email marketing migration assistance
We will import your email marketing data for you, absolutely free, when you get started with Nutshell Campaigns.
Form set up assistance
We will help you set up Nutshell Forms or integrate your existing forms with Nutshell.
API support
We will provide API support for apps you are integrating with Nutshell.
Dedicated success strategist
A dedicated CRM specialist to help you onboard your team and get the most out of Nutshell. Must have 5 users to have a Dedicated Success Strategy.
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